Refund & Cancellation Policy

Overview

We understand that plans can change. This policy explains how cancellations and refunds work for holidays booked with Wander Without Maps. Please read it together with our Terms and Conditions. Any specific cancellation terms mentioned in your quotation or confirmation (for example for peak-season hotels, flights or special events) will take priority over the general slabs below.

How to Cancel

All cancellation requests must be sent in writing to info@wanderwithoutmaps.com or via WhatsApp on +91 91 123 456789, quoting your booking reference. The cancellation date is the date on which we receive your written request during office hours (Monday to Saturday, 9:30 am to 7:00 pm IST). Requests received after hours are treated as received on the next working day.

Cancellation Slabs (Domestic Holidays)

Refunds are calculated on the total package cost, based on the number of days before the scheduled departure date:

• 30 or more days before departure: 90% refund
• 21 to 29 days before departure: 75% refund
• 15 to 20 days before departure: 50% refund
• 8 to 14 days before departure: 25% refund
• 7 days or less before departure, or no-show: No refund

International Holidays (Dubai)

• Visa fees, once applied, are non-refundable regardless of the visa outcome.
• Flights, theme park tickets and desert safari bookings follow the supplier's own cancellation rules, which may be stricter than the slabs above.
• Hotel and transfer components follow the same slabs listed above unless stated otherwise in your confirmation.

Non-Refundable Components

• Flight and train tickets, which are refunded only as per the airline or railway's rules, minus our service fee.
• Inner Line Permits, protected area permits and other government fees.
• Bookings marked as non-refundable in your quotation, such as special-rate hotels, festival stays and New Year gala dinners.
• Payment gateway and bank charges.

Unused Services

No refund is given for services that are not used after the trip has begun, such as missed sightseeing, early check-out, skipped meals or activities, or a voluntary change of plan.

Cancellation by Us

If we have to cancel your trip for reasons within our control, you will receive a full refund of the amount paid, or you may choose an alternative trip of equal value. If the trip is cancelled or altered due to force majeure, such as natural disasters, landslides, road closures, government orders or pandemics, we will refund whatever we are able to recover from our suppliers, or offer a credit note for future travel.

Date Changes

Changing your travel dates is subject to availability and may attract amendment fees or rate differences. A date change requested within 15 days of departure may be treated as a cancellation.

Refund Process and Timelines

• Approved refunds are processed within 7 to 10 working days of confirmation.
• Refunds are credited to the original mode of payment. Bank processing may take an additional 5 to 7 working days.
• Where a coupon or discount was used, the refund is calculated on the amount actually paid.

Questions

If you have any doubts about how this policy applies to your booking, please contact us before cancelling. We will always try to find the most flexible option available.